Quality Policy
The Quality Policy of our organization is, therefore, to ensure that all products and services offered, are designed to meet all the explicit and implicit needs of our Clients, with an approach geared to the full satisfaction, in a perspective of innovation and continuous improvement.
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ensure and improve customer satisfaction;
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encourage continuous improvement in quality, stimulating communication, monitoring activities that affect the quality and activating the appropriate corrective and preventive actions;
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ensure that our workers have the necessary awareness of the importance of safety rules, laws and regulations provided by law and our organization;
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make our outsourcing providers, that are "special" to us, as if they are part of us and for this we can follow their work as if it is done by us;
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promote the continued growth of professionalism and competence of our human resources through continuous training;
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pursue the objective of maintaining technologically advanced tools to ensure that the equipment in use, are suitable for purpose and constantly kept in good working order;
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ensure that critical aspects of the process are kept under control through proper procedures and / or operating instructions;
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measure, using appropriate indicators or opinion, the performance of the business system, the non-compliance, customer satisfaction, productivity, economic aspects and the capacity to meet market requirements.
Setting up an internal organization, geared to achieve results of effectiveness, efficiency and Client satisfaction and therefore, to carefully optimize the relationship between costs and service, both to ensure the adequacy and consistency of quality of service , through the following actions:
- define and clarify the responsibilities, roles and tasks at different stages of the processes within our structure;
- development of our internal rules as the reference standard for company organization, procedures and operational management activities;
- prevent the occurrence of non-compliance during the delivery of the products/services;
- identify and promoting the activation of appropriate corrective actions and the consolidating of the solutions adopted;
- based on data compiled for the various indicators, propose actions for change/improvement.